Frequently Asked Questions

What are the delivery charges?

Delivery

Sending your parcel is free of charge in the Netherlands. We aim to send your package within two business days after receiving your order and payment. The package will be sent with PostNL and you will receive a track and trace code to track your package.

Within Europe
Shipments within Europe cost 6,95 and will be sent within two business days after receiving your order and payment. The shipment will take two to six business days.

Worldwide
Shipments outside Europe cost 24,95 euro and will be sent within two business days after receiving your order and payment. The shipment will take four to twelve business days.

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What is the return/exchange policy?

Return

Karman orders can be returned within 14 days of receipt. Your purchase must be in original, undamaged condition, returned with labels and the original packaging including Karman dustbag. Don’t forget to include the invoice with your return otherwise we are not able to process your return. 

The costs and risks for the return are for your own account.

Once the return has been received and approved, the purchase amount will be returned within 4 business days and will be credited back to your account.

Attn. Karman – Returns
Goudenregenstraat 36 E
2565 EX, The Hague, The Netherlands (This is a postal address, not a visiting address)

Exchange

If you want to exchange your order, we advise you to return your order and place a new order online.

Solution

Karman dedicates a lot of care and attention in creating high quality products. Should it nevertheless occur that the product does not function properly, please let us know as soon as possible. We will do our utmost best to find a suitable solution as soon as possible.

Please send an email to service@karmanbag.com stating ‘Solution’ with the order number, a detailed description and your telephonenumber.

Which payment methods are accepted?

Karman accepts VISA, Master card, Paypal and directly to the bankaccount.  

Karman offers the payment solution iDEAL. iDEAL ensures a secure connection during the payment process. All information is confidential and secure and does not involve third parties. For a detailed explanation please read our terms and conditions.


Company information Karman
Chamber of commerce 64963616
VAT-number 36341836B01
IBAN NL06ABNA0488678595

How long will delivery take?

Delivery

Sending your parcel is free of charge in the Netherlands. We aim to send your package within two business days after receiving your order and payment. The package will be sent with PostNL and you will receive a track and trace code to track your package.

Within Europe
Shipments within Europe cost 6,95 and will be sent within two business days after receiving your order and payment. The shipment will take two to six business days.

Worldwide
Shipments outside Europe cost 24,95 euro and will be sent within two business days after receiving your order and payment. The shipment will take four to twelve business days.

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How secure is shopping in the Online Shop? Is my data protected?

Disclaimer

The website www.karmanbag.com and all its components are owned by Karman. It is not allowed to use the website or parts thereof to disclose copy or save without the consent of Karman.

The content of the website and other manifestations of Karman have been compiled with great care. Nevertheless it is possible that information published by Karman is incomplete and / or incorrect. The information on the website is regularly revised and updated. Karman reserves the right to make any changes with immediate effect and without prior notice.

Copyright

The website www.karmanbag.com and all its components are owned by Karman. The copyright for the content of this website belongs to Karman. Without the consent of Karman content on this site may not be reproduced and / or made public, subject to restrictions by law. All brand names and logos on this website are property of Karman.

Privacy

Security and privacy are highly valued by Karman. Karman always act in accordance to the Data Protection Act. Karman will not sell your personal information to third parties and will use it only to fulfill your order. When you register with Karman we keep your data on a secure page, your information will not be shared with third parties except for processing your order for delivery.


Cookies

Cookies enable us to identify the needs of our visitors.

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.
If you have any questions about our privacy policy, please email us through the contact form on the website or directly through service@karmanbag.com.

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How to maintain my Karman product?

Maintenance 

Karman products are crafted of high-quality leathers, natural products and are partially made by hand. Therefore note that there can be very slight variations in texture, color, structure and design, that make Karman products exclusive.

To maintain the original appearance of Karman products, we recommend to treat your products with care. We suggest limited exposure to sunlight and heat and to avoid contact with wet surfaces. Be careful with wearing Karman products on light colored clothes because leather can stain. For prevention it is important that Karman products will not come in contact with materials that can cause stains like oil, fluid and dirt. When not in use, please keep your Karman products dry and covered in the Original Karman dust bag.

Precaution

Karman Bag
Karman bags are made from high quality suedes. We recommend to spray the bag before use with Suede impregnations spray that protects against moisture and stains. Follow the requirements of the suede impregnation spray. Let the impregnation spray dry naturally and long enough before use, to avoid stains.To keep your bag in optimum condition, we recommend to repeat this regularly. We don’t recommend the usage of any chemical cleaners.

Karman Strap
The leather straps are made from high quality nubuck leather. We recommend to spray the back of the strap before use with an nubuck impregnation spray that protects against moisture and stains. Follow the requirements of the nubuck impregnation spray. Please note that the front of the strap should not be impregnated because it can influence the quality and color of the stones. Let the impregnation spray dry naturally and long enough before use, to avoid stains. To keep your bag in optimum condition, we recommend to repeat this regularly. We don’t recommend the usage of any chemical cleaners.

Cleaning

If your Karman product is still not clean despite proper precautions, you can clean your product.

For stains please use dabbing a damp cloth and let the product dry naturally. For persistent stains on suede leather, we recommend to use a suede cleaner stick and a suede brush. For persistent stains on nubuck leather, we recommend to use a nubuck cube. Follow the requirements of the cleaning products with care. Please be careful with cleaning products and test a small part before you use completely.
* These recommendations are offered as advice, Karman cannot be held liable for damages using cleaning products.
For further questions please contact us by sending an email with the contact form on the website or directly to service@karmanbag.com.

Are there any open vacancies?

At the moment, we do not have any positions available.

However, we are always on the lookout to meet energetic and talented professionals who would like to join our team. If you wish to be considered for any future positions, please send your CV and motivation letter to service@karmanbag.com